Question 1

What is physiotherapy?

Accepted Answer

Physiotherapy is a healthcare profession that focuses on the treatment, rehabilitation, and prevention of physical conditions related to movement, pain or injury. Physiotherapists use techniques such as manual therapy, exercise, and education to improve mobility and manage pain

Question 2

Do I need a referral to see a physiotherapist?

Accepted Answer

A doctor's referral is not necessary, you have direct access to Physical Therapy services in Alberta.

Question 3

What conditions can physiotherapy treat?

Accepted Answer

Physiotherapy can treat a wide range of conditions including back and neck pain, headaches, arthritis, sports injuries, post surgical rehabilitation, balance and dizziness issues, concussion issues, and more!

Question 4

What should I expect on my first physiotherapy appointment?

Accepted Answer

During your first appointment, your physiotherapist will perform a comprehensive assessment, including a detailed review of your condition or injury history, along with a physical examination to evaluate your movement, posture, strength, and flexibility. Based on this assessment, your physiotherapist will develop a personalized treatment plan, which may include exercises, manual therapy, and recommendations for posture and lifestyle adjustments.

Question 5

What should I wear to my physiotherapy treatment?

Accepted Answer

Wear comfortable, loose-fitting clothes that allow you to move freely. If you are being treated for an area like your shoulder, knee, or back, wearing clothing that gives easy access to the area of treatment is helpful.

Question 6

How long is each physiotherapy session?

Accepted Answer

Physiotherapy sessions typically last between 45-60 mins, depending on the type of treatment or assessment required.  Your physiotherapist will discuss the duration of your treatment plan with you.

Question 7

Is physiotherapy painful?

Accepted Answer

Physiotherapy should not cause significant pain.  While some discomfort may occur during exercises or manual techniques, your physiotherapist will work within your comfort zone and adjust treatment as needed.

Question 8

Can physiotherapy help with chronic pain?

Accepted Answer

Yes, physiotherapy can be very effective in managing chronic pain. Your physiotherapist will develop a personalized treatment plan that may include techniques like manual therapy, dry needling, exercise therapy, and pain management strategies to help reduce pain and improve quality of life.

Question 9

Do I need to exercise at home?

Accepted Answer

Yes, home exercises are an important part of your recovery. Your physiotherapist will likely give you a set of exercises to perform at home in between your appointments to reinforce the treatments you receive and optimize healing.

Question 10

Can physiotherapy prevent injuries?

Accepted Answer

Yes, physiotherapy can be used as a preventative measure. Physiotherapists can assess your movement patterns, strength, flexibility, and posture to identify potential issues before they lead to injury.  They can also provide exercises and advise to reduce the risk of future injuries, especially for athletes or those with physically demanding jobs.

Question 11

What is your cancellation policy?

Accepted Answer

To help us accommodate all of our clients, we kindly request a 24-hour notice for any appointment cancellations or rescheduling. We understand that life can be unpredictable, and we truly appreciate your understanding and cooperation in helping us maintain a smooth schedule for everyone. A late cancellation fee of $35 will apply for missed treatment appointments, and $50 for missed assessments. Exceptional circumstances will always be considered.
 
Please note that cancellations must be made by phone. If calling after hours or if you're unable to speak with someone personally, kindly leave a voicemail. Emails are not considered a valid way to cancel an appointment.

Question 12

Will my insurance cover physiotherapy?

Accepted Answer

Many insurance plans cover physiotherapy services, but coverage varies by provider. Check with your insurance company or ask our office for more details on your specific plan.

Question 13

Can you direct bill my insurance provider?

Accepted Answer

Yes, there are many insurance providers that we can bill directly.  We direct bill the following: Alberta Blue Cross/ASEBP, Green Shield Canada, Sunlife, Great West Life, Manulife, Standard Life, Industrial Alliance, Chamber of Commerce, Johnson Group, Maximum benefit, Equitable Life, The Co-Operators.

Question 14

What are your payment options?

Accepted Answer

Parkland Rehabilitation accepts Debit, Visa, Mastercard, cash and for a no contact option we also have E-transfer.

Question 15

Do you have Alberta Health Services coverage and what does it cover?

Accepted Answer

Yes, Parkland Rehabilitation does provide physiotherapy treatment for individuals with specific physical concerns.  However, the eligibility criteria for these services has changed as of March 1, 2022.  Individuals with recent fractures and orthopedic surgeries, as well as low income Albertans with general joint or muscle conditions or injuries may be eligible for funded treatment. Not all Albertans will qualify for funded services.
 
Please visit our coverage page for further information, or call the Alberta Health Services Rehabilitation Advice Line at 1-833-379-0563

Question 16

Do you have WCB coverage?

Accepted Answer

Yes, we do. Please refer to our coverage section for more information on starting a WCB claim.

Question 17

Do you treat injuries caused by Motor Vehicle Accident?

Accepted Answer

Yes, we do.  Refer to our coverage section for more information on how to start a claim.

Question 18

Do you have Veteran's Affairs coverage?

Accepted Answer

Yes, we do.  Please let our receptionist know when you are booking.  You will need to provide your K number so that we can get approval for treatment through Veteran's Affairs.

Question 19

Do you have RCMP coverage?

Accepted Answer

Yes. we do.  You will need to provide your R number so that we may bill through RCMP.

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