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  • Should I wear a mask?
    Wearing a mask is not a requirement at this time. If you are sick we ask that you reschedule your appointment or please wear a mask for the entire duration of your treatment. Thank you.
  • Do I need a Doctor's referral?
    A Doctor's referral is not necessary, you have direct access to Physical Therapy services in Alberta.
  • What should I wear/bring to my first appointment?
    We recommend wearing comfortable, loose-fitting clothing, and depending on the area that is to be assessed a pair of shorts or tank top may be appropriate. Please bring in your Alberta Health Care card, as well as a piece of photo ID. We ask that you arrive 5-10 minutes early for your appointment to fill out paperwork.
  • Do you have Alberta Health Services coverage and what does it cover?
    Yes, Parkland Rehabilitation does provide physiotherapy treatment for individuals with specific physical concerns. However, the eligibility criteria for these services has changed as of March 1, 2022. Individuals with recent fractures and orthopedic surgeries, as well as low income Albertans with general joint or muscle conditions or injuries may be eligible for funded treatment. Not all Albertans will qualify for funded services. Please visit our coverage page for further information, or call the Alberta Health Services Rehabilitation Advice Line at 1-833-379-0563
  • Do you provide Total Hip and Knee Replacement group classes through Alberta Health Services?
    No, Parkland Rehabilitation does not offer these group classes. For information on providers in your area, please visit . You may still book an appointment for assessment and treatment for your hip and knee post surgery for individual in person care, but this will not be funded through Alberta Health Services.
  • Will my benefits cover Physical Therapy?
    Most benefit plans do cover Physical Therapy, however, each plan is different. For more information, please contact your benefit provider to determine the amount of your coverage. This is usually stated as a dollar amount or a percentage per visit.
  • Can you direct bill my insurance provider?
    Yes, there are many insurance providers that we can bill directly. We direct bill the following: Alberta Blue Cross/ASEBP, Green Shield Canada, Sunlife, Great West Life, Manulife, Standard Life, Industrial Alliance, Chamber of Commerce, Johnson Group, Maximum benefit, Equitable Life, The Co-Operators.
  • What are your payment options?
    Parkland Rehabilitation accepts Debit, Visa, Mastercard, cash and for a no contact option we also have E-transfer.
  • Do you treat injuries caused by Motor Vehicle Accident?
    Yes, we do. Refer to our coverage section for more information on how to start a claim.
  • Do you have WCB coverage?
    Yes, we do. Please refer to our coverage section.
  • Do you have Veteran's Affairs coverage?
    Yes, we do. Please let our receptionist know when you are booking. You will need to provide your K number so that we can get approval for treatment through Veteran's Affairs.
  • Do you have RCMP coverage?
    Yes. we do. You will need to provide your R number so that we may bill through RCMP.
  • What is your cancellation policy?
    We require 4 hours notice to cancel an appointment. If you no show, or cancel an appointment with less than 4 hours notice, you will be charged $35. Upon registration on your first appointment, you will be required to leave a credit card number on file that will be charged for all missed appointments or any outstanding balance on your account. You will be notified prior to any charges made to your credit card. We will not charge any cancellation fees if you are experiencing any COVID symptoms as our primary focus is safety of our staff and patients.
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